NeatDesk Desktop Scanner and Digital Filing System- Macintosh- (Certified Refurbished)

I returned the product because I couldn't make a connection. All I got was blinking lights. I ordered for a MAC, but the software that came with it was for a PC. I found the software online and downloaded it but it ddn't work. I was really hoping it would work. I returned the product and the company promptly refunded my money.

I find this to be a fast, elegant scanner. I use Mac, so the software worked fine. I see these really angry reviews and they seem to be about having to be on hold for tech support, not the product. I guess we all hate being on hold, but that isn't really a product review. It works fine for me.

great but loud and can't be connected to external hard drives.

This scanner DOES NOT WORK WITH MY MAC. I bought it back in February. Since installing the software it has never been able to scan even one document because it shuts down the program every time I try to use it. Upon contacting the company on two separate occasions they have created case numbers instead of actually helping me. I have never received any fillip communications from the company concerning my case numbers, and now I am left with an ever growing pile of paperwork and an expensive scanner that does nothing.Save yourself the headache and frustration and DO NOT BUY THIS.You'll want to gouge out the eyeballs of the person who created this nasty piece of electronic garbage.

I bought this based on a suggestion from a friend that swears by his. Setup was easy but, it works only part of the time. I insert a document and then most of the time I have to reinsert the document because I am getting the no paper detected alert. Even though that is a pain, the software is easy to use and I can work with it. The software wants you to purchase a cloud plan to backup and enable features on the iphone app. I don't care about cloud backup or iphone features, because I use the scanner to report incoming checks and record expenses at my desk in my office and backup to an external hard drive. I did not extend the paid plan support after the trial has ended. I even have to opt out of the many reminder emails from Neat which is quite annoying. Now here comes the part that makes me angry: My older macbook pro dies. I have a backup of my neat software from my external hard drive and I think I'm in the clear. I buy a new macbook and install the neat software but when I log into the new software and enter my old login info, It says my Neat plan has expired. It seems my only choice... is to purchase a cloud plan from Neat and I am unable to open the program and can't get past the log in / purchase a plan screen. I take a few breaths, let's work the problem. I go to the Neat website and guess what?!!! I can not call for support, because you have to pay for extended service nor can I live chat with someone because (you guessed it) you have to pay for extended service. I will email the support link, it is free surprisingly.I would not recommend this unless you are willing to buy an expensive scanner then continue to pay for the honor of using the Neat software and pay additionally for customer support other than by email.I am giving this 2 stars because it will work and the software is easy to use, but I am not recommending this because of the lack of unpaid customer support and seeming greediness of the Neat company.NeatDesk Desktop Scanner and Digital Filing System- Macintosh- (Certified Refurbished)

Customer support was good about getting out another unit to me quickly...Software needs to be revamped for these units. Quicken format QIF is no longer used Needs QFX format.Tax software is bare bones

set up was quick, and the scanning is accurate. in my quest to reduce the paper clutter in my house while keeping a copy of all needed records, this tool has become a front-line trooper.

Reconditioned unit just as good a new one I demoed. The online sycing is a bit tricky, not all my receipts are retrievable from the cloud